Orders should be shipped within 24 hours and should arrive within 48 hours to metro areas around New Zealand once shipped; rural areas may take longer*.
Small orders will be shipping by Courier and larger orders by Chem Couriers.
Orders over $175** are free to ship.
*Time frames include workdays only.
**Some products are not included in this - as described in the description for the product.
Goods ordered which are either faulty or not as ordered may be returned for a full refund, including postage/freight. This must be within a reasonable perios. This includes goods which
Are or become faulty through no fault of your own,
Are not fit for a stated purpose or a purpose you made known to our sales staff,
Don't match our description or sample (please not that some product pictures may not be of the actual product size - manufacturers supply us with a single product image to cover a range of package sizes - and that the size, volume or weight stated in the product description is what you will get,
Have defects that were not obvious or we did not bring to your attention.
Please phone us beforehand (0800-106-206) to get a Returned Merchandise number and instructions on how to return goods to ensure a speedy resolution.
Sealed and undamaged items may be returned for a refund or account credit, but you will have to pay the shipping costs. Please phone our customer service centre before sending anything back (0800-108-206).