Shipping + Returns

Shipping

  • Orders should be shipped within 24 hours and should arrive within 48 hours to metro areas around New Zealand once shipped; rural areas may take longer*. 
  • Small orders will be shipping by Courier and larger orders by Chem Couriers. 
  • Orders over $175** are free to ship.
    • *Time frames include workdays only.
    • **Some products are not included in this - as described in the description for the product.

Returns

Faulty Goods

  • Goods ordered which are either faulty or not as ordered may be returned for a full refund, including postage/freight. This must be within a reasonable perios. This includes goods which
    • Are or become faulty through no fault of your own,
    • Are not fit for a stated purpose or a purpose you made known to our sales staff,
    • Don't match our description or sample (please not that some product pictures may not be of the actual product size - manufacturers supply us with a single product image to cover a range of package sizes - and that the size, volume or weight stated in the product description is what you will get,
    • Have defects that were not obvious or we did not bring to your attention. 
  • Please phone us beforehand (0800-106-206) to get a Returned Merchandise number and instructions on how to return goods to ensure a speedy resolution. 
  • Click here for a Product Return Form

 

If You Change Your Mind

  • Sealed and undamaged items may be returned for a refund or account credit, but you will have to pay the shipping costs. Please phone our customer service centre before sending anything back (0800-108-206).